Processing & Dispatch Time
- All our fine jewellery pieces are handcrafted and made to order.
- Please allow 7–10 business days for dispatch.
- If your design requires additional time, our team will update you proactively.
Shipping Within India
- We offer free shipping across India on all prepaid orders.
- Delivery typically takes 3–6 business days after dispatch.
International Shipping
- International orders are shipped via reliable premium courier partners.
- Shipping charges and delivery timelines vary based on destination and courier rates
- Based on the country and pin code, customers will be notified to pay the exact delivery charge. Delivery receipt will be shared with the customer for transparency
- Any customs duties, taxes, or import charges levied by the destination country are to be borne by the customer.
Order Type
- We accept prepaid orders only.
- COD is not available due to the made-to-order nature of our jewellery.
Order Tracking
- Once shipped, you will receive a tracking link via email/WhatsApp.
- You can track your order directly through the courier partner’s website.
Packaging & Insurance
- All pieces are packed in secure, tamper-proof packaging.
- Shipments are fully insured until they reach you.
- Please ensure the package is not tampered with before accepting the delivery.
Unboxing Video Requirement
- A clear, continuous and uncut unboxing video is mandatory for any claims related to damage, missing items, or return requests.
- The video must be recorded from the very beginning — before opening or unsealing the package — showing the condition of the parcel and the full unboxing process without cuts or edits.
- Claims submitted without this video will not be eligible for review or resolution.
Address Changes
- Address changes can be requested within 24 hours of placing the order.
- After 24 hours of placing the order, address modifications are not possible.
Delivery Delays
- Shipping timelines may be slightly affected during festivals, sale periods, or unforeseen courier delays.
- Our team will support you with timely updates if such situations arise.
Failed Delivery Attempts
- If the courier is unable to deliver due to customer unavailability or incorrect address details, re-shipping charges (if applicable) may apply.
