Introduction
Welcome to our website. By accessing, browsing, or purchasing from our platform, you agree to the terms and conditions stated below. Please read them carefully before using our services or placing an order.
Eligibility
- You must be at least 14 years of age to place an order.
- By purchasing from us, you confirm that the details provided are true, accurate, and complete.
Products & Manufacturing
- All jewellery pieces are made to order and handcrafted.
- Slight variations in colour, finish, polish, or gemstone appearance may occur due to the nature of handcrafted jewellery and screen resolution differences.
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Product images are for reference; minor variations do not qualify as defects.
Pricing & Payments
- Prices listed on the website are in Indian Rupees (INR) unless specified otherwise.
- We accept prepaid orders only. COD is not available.
- Prices may change without prior notice. Orders already placed will not be affected.
Order Processing & Dispatch
- Orders require 7–10 business days for dispatch.
- Processing time may extend for custom orders or during high-volume seasons.
- In case of delays, the customer will be informed.
Shipping & Delivery
- Free shipping is available across India.
- International shipping is chargeable as per courier rates and timelines.
- Import duties, customs fees, and taxes for international deliveries must be paid by the customer.
- Delivery timelines are estimates and may vary due to courier delays, customs clearance, or unforeseen circumstances.
Address Details
- Please enter your address correctly at checkout.
- Address changes are allowed within 24 hours of placing the order.
- Once shipped, the address cannot be changed.
Unboxing Video Requirement
A clear, uninterrupted unboxing video is mandatory for:
- Damage claims
- Missing item claims
- Return or exchange requests
The video must begin before opening or unsealing the package, showing the parcel from all sides.
Claims without this video evidence will not be accepted.
Returns, Exchanges & Cancellations
- Due to the made-to-order nature of our jewellery, returns and cancellations are limited (your specific policy can be added here if you'd like me to draft it).
- Any approved return or exchange request must follow the unboxing video guidelines.
Intellectual Property
- All content on this website—including images, designs, text, and graphics—is the property of our brand.
- Copying, reproducing, or distributing any content without permission is strictly prohibited.
Privacy
- Customer information is handled securely and used only for order processing, communication, and improving our services.
- We do not share or sell customer data to third parties.
Fraud & Misuse
- We reserve the right to cancel any order suspected of fraudulent activity, misuse of vouchers, or incorrect customer information.
Limitation of Liability
We are not responsible for:
- Delays caused by courier partners
- Customs delays or charges
- Colour or appearance variations due to screen differences
Our liability for any claim is limited to the order value.
Modifications to Terms
- We reserve the right to update or modify these Terms & Conditions at any time without prior notice.
- Continued use of the website indicates acceptance of the revised terms.
